Introduction
At TheStudySmith, we provide web development project services for our clients. Our goal is to support client requirements by delivering structured and high-quality project solutions. This policy explains how return, cancellation, and refund requests related to our project services are handled.
Eligibility for Return / Refund
1. Project Non-Delivery
- A refund request may be considered if the project is not delivered within the agreed timeline due to reasons solely attributable to TheStudySmith.
- Such requests must be raised within 7 days of the committed delivery date.
2. Deviation from Approved Scope
- If the delivered project does not match the initially approved scope or features, the client may raise a concern within 14 days of delivery.
- Clear justification and details must be shared.
- TheStudySmith will first attempt to correct or revise the project before any refund is evaluated.
3. Project Cancellation
- Cancellations made within 24 hours of order confirmation are eligible for a full refund.
- If cancellation is requested after project development has started, only a partial refund may be issued based on the work completed.
Refund Request Process
All refund or cancellation requests must be submitted via email to:
thestudysmithpu@gmail.com
Please include:
- Client name
- Project title
- Order details
- Reason for the request
Our team will review the request and respond within 2-4 working days.
Conditions & Limitations
- Refunds are processed only after internal review and approval.
- Approved refunds will be credited to the original payment method within 5-6 business days.
No refunds will be provided for:
- Projects delivered as per the approved scope
- Changes requested after project approval
- Client dissatisfaction related to presentation, review, or evaluation outcomes
Hosting & Maintenance Services
- Project hosting and maintenance (if opted) are chargeable services.
- Hosting or maintenance fees are non-refundable once the service has been activated.
Exceptional Cases
If a project is affected by unavoidable external factors (such as institutional policy changes or third-party service issues), TheStudySmith will work with the Client to provide a reasonable alternative solution where possible.
Policy Updates
TheStudySmith reserves the right to update this policy at any time. Any changes will be effective immediately upon publication on our website.
Contact Information
For any queries related to this policy, please contact us at:
thestudysmithpu@gmail.com
